/* Luminate Admin - shared UI refresh (Sept 2026)
   Additive component styles used by the reworked pages. Loaded after sb-admin-2.css
   from includes/header.php; nothing here overrides the theme's own selectors. */

:root {
  --lum-ink: #2d3748;
  --lum-muted: #858796;
  --lum-line: #e3e6f0;
  --lum-soft: #f8f9fc;
  --lum-radius: 0.75rem;
}

/* ---- Page header ------------------------------------------------------- */
.page-head { display:flex; align-items:flex-end; justify-content:space-between; flex-wrap:wrap; gap:0.75rem 1rem; margin-bottom:1.25rem; }
.page-head h1 { font-size:1.5rem; font-weight:800; color:var(--lum-ink); margin:0; line-height:1.2; }
.page-head h1 small { font-size:0.95rem; font-weight:500; color:var(--lum-muted); }
.page-head .sub { font-size:0.82rem; color:var(--lum-muted); margin-top:0.2rem; }
.page-head .actions { display:flex; flex-wrap:wrap; gap:0.4rem; }
.toolbar { display:flex; flex-wrap:wrap; gap:0.4rem; margin-bottom:1rem; }
.toolbar .btn { white-space:nowrap; }
.event-dot { display:inline-block; width:0.7rem; height:0.7rem; border-radius:50%; vertical-align:-1px; margin-right:0.3rem; }

/* ---- Cards & key/value lists ------------------------------------------- */
.ui-card { background:#fff; border-radius:var(--lum-radius); box-shadow:0 2px 10px rgba(0,0,0,0.05); margin-bottom:1.25rem; }
.ui-card > .ui-card-head { display:flex; align-items:center; justify-content:space-between; flex-wrap:wrap; gap:0.5rem; padding:0.85rem 1.25rem; border-bottom:1px solid var(--lum-line); }
.ui-card > .ui-card-head h6 { margin:0; font-weight:800; color:#4e73df; font-size:0.85rem; text-transform:uppercase; letter-spacing:0.04em; }
.ui-card > .ui-card-body { padding:1.25rem; }
@media (max-width: 575.98px) { .ui-card > .ui-card-body { padding:1rem; } }
.kv { list-style:none; margin:0; padding:0; }
.kv li { display:flex; gap:0.75rem; padding:0.4rem 0; border-bottom:1px dashed #f1f3f9; font-size:0.9rem; }
.kv li:last-child { border-bottom:none; }
.kv .k { flex:0 0 42%; max-width:180px; color:var(--lum-muted); font-size:0.72rem; font-weight:700; text-transform:uppercase; letter-spacing:0.04em; padding-top:0.15rem; }
.kv .v { flex:1; color:var(--lum-ink); word-break:break-word; }

/* ---- Stat pills -------------------------------------------------------- */
.stat-pills { display:flex; flex-wrap:wrap; gap:0.4rem; }
.stat-pill { display:inline-flex; align-items:center; gap:0.35rem; padding:0.3rem 0.75rem; border-radius:999px; background:var(--lum-soft); border:1px solid var(--lum-line); font-size:0.8rem; color:var(--lum-ink); }
.stat-pill strong { font-size:0.95rem; }
.stat-pill.ok { background:#e6f7ef; border-color:#b8e6cf; color:#0f6b3f; }
.stat-pill.warn { background:#fff6dd; border-color:#f9e2a0; color:#7a5a00; }
.stat-pill.bad { background:#fdecea; border-color:#f5c2bf; color:#a02622; }

/* ---- Management: day cards --------------------------------------------- */
.day-group-title { font-size:0.75rem; font-weight:800; text-transform:uppercase; letter-spacing:0.06em; color:var(--lum-muted); margin:1.25rem 0 0.6rem; display:flex; align-items:center; gap:0.5rem; }
.day-grid { display:grid; grid-template-columns:repeat(auto-fill, minmax(230px, 1fr)); gap:0.85rem; }
.day-card { position:relative; background:#fff; border-radius:var(--lum-radius); box-shadow:0 2px 10px rgba(0,0,0,0.05); border-top:4px solid #4e73df; padding:0.85rem 0.9rem 0.9rem; display:flex; flex-direction:column; gap:0.55rem; }
.day-card.past { background:#fbfbfd; opacity:0.85; }
.day-card.today { box-shadow:0 0 0 2px #4e73df, 0 6px 16px rgba(78,115,223,0.18); }
.day-card .dc-date { display:flex; justify-content:space-between; align-items:baseline; gap:0.5rem; }
.day-card .dc-date strong { font-size:1.05rem; color:var(--lum-ink); }
.day-card .dc-date small { color:var(--lum-muted); font-size:0.72rem; font-weight:700; text-transform:uppercase; }
.day-card .dc-event { font-size:0.72rem; color:var(--lum-muted); font-weight:600; }
.day-card .dc-stats { display:flex; gap:0.4rem; }
.day-card .dc-stat { flex:1; text-align:center; text-decoration:none; background:var(--lum-soft); border:1px solid var(--lum-line); border-radius:0.5rem; padding:0.35rem 0.25rem; color:var(--lum-ink); line-height:1.1; }
.day-card .dc-stat:hover { border-color:#4e73df; color:#4e73df; }
.day-card .dc-stat b { display:block; font-size:1.05rem; }
.day-card .dc-stat span { font-size:0.65rem; text-transform:uppercase; font-weight:700; color:var(--lum-muted); }
.day-card .dc-status { display:flex; flex-direction:column; gap:0.25rem; }
.day-card .dc-row { display:flex; justify-content:space-between; align-items:center; font-size:0.78rem; text-decoration:none; color:var(--lum-ink); padding:0.3rem 0.45rem; border-radius:0.4rem; border:1px solid var(--lum-line); }
.day-card .dc-row:hover { background:var(--lum-soft); }
.day-card .dc-row .badge { font-weight:700; }
.day-card .dc-note { font-size:0.75rem; background:#fff6dd; border:1px solid #f9e2a0; color:#7a5a00; border-radius:0.4rem; padding:0.35rem 0.5rem; }
.day-card .dc-tags { position:absolute; top:-11px; right:10px; display:flex; gap:0.25rem; max-width:calc(100% - 20px); flex-wrap:wrap; justify-content:flex-end; }
.day-card .dc-tag { font-size:0.68rem; font-weight:700; line-height:1; padding:0.25rem 0.5rem; border-radius:999px; background:#fff6dd; border:1px solid #f9e2a0; color:#7a5a00; white-space:nowrap; overflow:hidden; text-overflow:ellipsis; max-width:100%; box-shadow:0 1px 3px rgba(0,0,0,0.08); }
.day-card .dc-tag.dog { background:#e8f6ee; border-color:#b7e2c8; color:#1e6b3e; }
.day-card .dc-tag.sensory { background:#efeafd; border-color:#d3c7f7; color:#4b2e9a; }
.day-card .btn-block { margin-top:auto; }

/* ---- Management: staff rota ------------------------------------------- */
.staff-grid { display:grid; grid-template-columns:repeat(auto-fill, minmax(280px, 1fr)); gap:0.85rem; }
.staff-card { background:#fff; border-radius:var(--lum-radius); box-shadow:0 2px 10px rgba(0,0,0,0.05); border-left:5px solid #d1d3e2; padding:0.85rem 1rem; display:flex; flex-direction:column; gap:0.5rem; }
.staff-card.is-in { border-left-color:#1cc88a; }
.staff-card.is-done { border-left-color:#858796; }
.staff-card.is-sick { border-left-color:#e74a3b; }
.staff-card.is-cancelled { border-left-color:#5a5c69; opacity:0.75; }
.staff-card .sc-top { display:flex; align-items:center; gap:0.7rem; }
.staff-card .sc-avatar { flex:none; width:40px; height:40px; border-radius:50%; background:#eef2ff; color:#4e73df; font-weight:800; display:flex; align-items:center; justify-content:center; font-size:0.9rem; }
.staff-card .sc-name { font-weight:800; color:var(--lum-ink); font-size:1rem; line-height:1.15; }
.staff-card .sc-name a { color:inherit; }
.staff-card .sc-meta { font-size:0.75rem; color:var(--lum-muted); }
.staff-card .sc-meta a { color:#4e73df; font-weight:600; }
.staff-card .sc-tags { display:flex; flex-wrap:wrap; gap:0.3rem; }
.staff-card .sc-times { display:flex; gap:0.75rem; align-items:center; font-size:0.85rem; color:var(--lum-ink); }
.staff-card .sc-times .t { color:var(--lum-muted); font-size:0.72rem; text-transform:uppercase; font-weight:700; margin-right:0.25rem; }
.staff-card .sc-actions { display:flex; gap:0.4rem; margin-top:auto; }
.staff-card .sc-actions .btn { flex:1; min-height:42px; }
.staff-card .sc-actions .btn.btn-icon { flex:0 0 auto; min-width:42px; }
.pos-badge { display:inline-block; font-size:0.75rem; font-weight:700; padding:0.2rem 0.55rem; border-radius:0.4rem; background:#eef2ff; color:#3d5bc7; border:1px solid #cfd9ff; }

/* ---- Management: checklist -------------------------------------------- */
.check-list { display:flex; flex-direction:column; gap:0.6rem; }
.check-item { display:flex; gap:0.85rem; align-items:flex-start; background:#fff; border:1px solid var(--lum-line); border-radius:0.65rem; padding:0.75rem 0.9rem; }
.check-item.done { background:#f4fbf7; border-color:#cdeedc; }
.check-item .ci-tick { flex:none; }
.check-item .ci-tick .btn { width:46px; height:46px; border-radius:50%; padding:0; display:flex; align-items:center; justify-content:center; font-size:1.2rem; }
.check-item .ci-body { flex:1; min-width:0; }
.check-item .ci-time { font-size:0.72rem; font-weight:800; text-transform:uppercase; letter-spacing:0.04em; color:var(--lum-muted); }
.check-item .ci-task { font-weight:800; color:var(--lum-ink); font-size:0.95rem; }
.check-item .ci-desc { font-size:0.8rem; color:var(--lum-muted); }
.check-item .ci-done { font-size:0.78rem; color:#0f6b3f; font-weight:700; }
.check-item .ci-note { font-size:0.8rem; background:#fff6dd; border-left:3px solid #f6c23e; padding:0.3rem 0.5rem; border-radius:0 0.3rem 0.3rem 0; margin-top:0.35rem; }
.check-item .ci-media { font-size:0.78rem; margin-top:0.35rem; }
.check-item .ci-actions { display:flex; gap:0.3rem; flex-wrap:wrap; margin-top:0.45rem; }
.progress-slim { height:8px; border-radius:999px; }

/* ---- Forms: sections ---------------------------------------------------- */
.form-section { padding:1.1rem 0 0.4rem; border-top:1px solid var(--lum-line); margin-top:0.6rem; }
.form-section:first-child { border-top:none; margin-top:0; padding-top:0; }
.form-section-title { font-size:0.72rem; font-weight:800; text-transform:uppercase; letter-spacing:0.05em; color:#4e73df; margin:0 0 0.75rem; }
.form-section-title small { text-transform:none; letter-spacing:0; font-weight:500; color:var(--lum-muted); }
.choice-row { display:flex; flex-wrap:wrap; gap:0.35rem; }
.choice-row input { position:absolute; opacity:0; pointer-events:none; }
.choice-row label { margin:0; cursor:pointer; padding:0.45rem 0.8rem; border:1px solid var(--lum-line); border-radius:999px; font-size:0.85rem; background:#fff; color:var(--lum-ink); user-select:none; }
.choice-row input:checked + label { background:#4e73df; border-color:#4e73df; color:#fff; }
.choice-row.scale label { min-width:2.4rem; text-align:center; padding-left:0; padding-right:0; }
.money-input { position:relative; }
.money-input .money-sym { position:absolute; left:0.75rem; top:50%; transform:translateY(-50%); color:var(--lum-muted); font-weight:700; }
.money-input input { padding-left:1.6rem; }

/* ---- Flags (order view) ------------------------------------------------- */
.flag-row { display:flex; flex-wrap:wrap; gap:0.4rem; }
.flag { display:inline-flex; align-items:center; gap:0.4rem; padding:0.3rem 0.7rem; border-radius:999px; font-size:0.78rem; font-weight:700; text-decoration:none; border:1px solid var(--lum-line); background:#fff; color:var(--lum-muted); }
.flag:hover { text-decoration:none; border-color:#4e73df; color:#4e73df; }
.flag.on { background:#e6f7ef; border-color:#b8e6cf; color:#0f6b3f; }
.flag .sw { width:26px; height:14px; border-radius:999px; background:#d1d3e2; position:relative; flex:none; }
.flag .sw::after { content:""; position:absolute; top:2px; left:2px; width:10px; height:10px; border-radius:50%; background:#fff; transition:left 0.15s; }
.flag.on .sw { background:#1cc88a; }
.flag.on .sw::after { left:14px; }
.link-copy { display:flex; gap:0.3rem; }
.link-copy input { font-size:0.75rem; }
.action-stack { display:flex; flex-direction:column; gap:0.45rem; }
.action-stack .btn { text-align:left; display:flex; align-items:center; gap:0.6rem; }
.action-stack .btn i { width:1.1rem; text-align:center; opacity:0.7; }

/* ---- Timeslots ---------------------------------------------------------- */
.slot-table td, .slot-table th { vertical-align:middle !important; white-space:nowrap; }
.slot-table .limit-form { display:flex; gap:0.25rem; }
.slot-table .limit-form input { width:70px; }
.fill-bar { height:6px; border-radius:999px; background:#eaecf4; overflow:hidden; min-width:70px; }
.fill-bar span { display:block; height:100%; border-radius:999px; }

/* ---- Touch targets on small screens ------------------------------------- */
@media (max-width: 767.98px) {
  .btn-touch, .staff-card .btn, .check-item .btn, .day-card .btn { min-height:44px; }
  .page-head .actions .btn, .toolbar .btn { flex:1 1 auto; }
  .kv li { flex-direction:column; gap:0.1rem; }
  .kv .k { flex-basis:auto; max-width:none; }
}

/* ===== Customer Support desk ================================================ */
.sup-page { max-width: 1240px; }
.sup-toolbar { display: flex; flex-wrap: wrap; align-items: center; gap: .6rem 1rem; }
.sup-tabs { display: flex; flex-wrap: wrap; gap: .25rem; }
.sup-tabs--brand { margin-left: auto; }
.sup-tab { display: inline-flex; align-items: center; gap: .4rem; padding: .35rem .75rem; border-radius: 999px; font-size: .85rem; font-weight: 600; color: var(--lum-muted); background: transparent; border: 1px solid transparent; text-decoration: none; }
.sup-tab:hover { color: var(--lum-ink); background: var(--lum-soft); text-decoration: none; }
.sup-tab.active { color: #fff; background: #4e73df; }
.sup-tab--luminate.active { background: #cc0166; }
.sup-tab--scream.active { background: #c8141f; }
.sup-count { font-size: .72rem; font-weight: 700; padding: .05rem .45rem; border-radius: 999px; background: rgba(0,0,0,.08); }
.sup-tab.active .sup-count { background: rgba(255,255,255,.28); }
.sup-count.warn { background: #ffe9c6; color: #7a4a00; }
.sup-count.ok { background: #dff3e4; color: #1b5e2a; }
.sup-tab.active .sup-count.warn, .sup-tab.active .sup-count.ok { background: rgba(255,255,255,.28); color: #fff; }
.sup-search { flex: 1 1 220px; max-width: 320px; }
.sup-nav { padding: .35rem 0; }
.sup-nav-head { font-size: .7rem; font-weight: 800; text-transform: uppercase; letter-spacing: .06em; color: var(--lum-muted); padding: .55rem 1rem .25rem; }
.sup-nav a { display: flex; align-items: center; gap: .5rem; padding: .45rem 1rem; color: var(--lum-ink); text-decoration: none; font-size: .9rem; border-left: 3px solid transparent; }
.sup-nav a:hover { background: var(--lum-soft); }
.sup-nav a.active { background: var(--lum-soft); border-left-color: #4e73df; font-weight: 700; }
.sup-nav a .sup-count { margin-left: auto; }
.sup-nav a.sup-nav--business.active { border-left-color: #6c757d; }
.sup-nav .sup-nav-cat { font-size: .84rem; padding: .3rem 1rem .3rem 1.2rem; }
.sup-cat { display: inline-block; font-size: .72rem; font-weight: 600; padding: .1rem .5rem; border-radius: .3rem; background: #eef0f4; color: #3b4a6b; white-space: nowrap; }
@media (max-width: 991.98px) { .sup-nav { display: flex; flex-wrap: wrap; } .sup-nav-head { width: 100%; } .sup-nav a { border-left: 0; border-bottom: 3px solid transparent; padding: .4rem .7rem; } .sup-nav a.active { border-bottom-color: #4e73df; } }
.sup-empty { text-align: center; color: var(--lum-muted); padding: 3rem 1rem; }
.sup-empty i { font-size: 2rem; margin-bottom: .5rem; display: block; }

.sup-row { display: flex; gap: .7rem; align-items: flex-start; padding: .55rem .8rem; border: 1px solid var(--lum-line); border-left-width: 4px; border-radius: var(--lum-radius); background: #fff; margin-bottom: .35rem; color: var(--lum-ink); text-decoration: none; }
.sup-row:hover { background: var(--lum-soft); text-decoration: none; color: var(--lum-ink); }
.sup-row--luminate { border-left-color: #cc0166; }
.sup-row--scream { border-left-color: #c8141f; }
.sup-row-main { flex: 1; min-width: 0; }
.sup-row-top { display: flex; flex-wrap: wrap; align-items: center; gap: .4rem; }
.sup-row-name { font-size: .95rem; }
.sup-brand-pill { border: 1px solid var(--lum-line); font-weight: 600; }
.sup-badge { display: inline-block; padding: .2rem .55rem; border-radius: .35rem; font-size: .7rem; font-weight: 800; letter-spacing: .06em; text-transform: uppercase; color: #fff; vertical-align: middle; }
.sup-badge--luminate { background: #cc0166; }
.sup-badge--scream { background: #c8141f; }
.sup-row-time { margin-left: auto; font-size: .8rem; color: var(--lum-muted); white-space: nowrap; }
.sup-row-time.late { color: #c0392b; font-weight: 700; }
.sup-row--taken { background: #f7f7f9; border-style: dashed; border-left-style: solid; opacity: .82; }
.sup-row--taken:hover { opacity: 1; }
.sup-row--taken .sup-row-name, .sup-row--taken .sup-row-summary { color: var(--lum-muted); }
.sup-taken { display: inline-flex; align-items: center; gap: .3rem; font-size: .72rem; font-weight: 700; padding: .15rem .55rem; border-radius: 999px; background: #e8ecf3; color: #3b4a6b; }
.sup-eye { display: inline-flex; align-items: center; gap: .25rem; font-size: .72rem; color: #5a6a8a; }
.sup-eye:empty { display: none; }
.sup-viewers { font-size: .85rem; color: #3b4a6b; background: #eef3fb; border: 1px solid #d6e1f5; border-radius: var(--lum-radius); padding: .4rem .75rem; }
.sup-handler { display: inline-flex; align-items: center; gap: .3rem; font-size: .72rem; font-weight: 700; padding: .15rem .55rem; border-radius: 999px; }
.sup-handler--lumie { background: #f1f1f4; color: #6c757d; }
.sup-handler--team { background: #e3f6ea; color: #1e7e34; }
.sup-stat { padding: .9rem 1rem; border: 1px solid var(--lum-line); border-radius: var(--lum-radius); background: #fff; }
.sup-stat .n { font-size: 1.6rem; font-weight: 800; line-height: 1.1; }
.sup-stat .l { font-size: .78rem; color: var(--lum-muted); }
.sup-row-summary { margin-top: .2rem; font-size: .88rem; }
.sup-row-latest { margin-top: .15rem; font-size: .8rem; color: #5f6b7a; font-style: italic; }
.sup-row-meta { margin-top: .2rem; font-size: .78rem; color: var(--lum-muted); display: flex; flex-wrap: wrap; gap: .8rem; }
.sup-avatar { flex: 0 0 36px; width: 36px; height: 36px; border-radius: 50%; display: inline-flex; align-items: center; justify-content: center; font-weight: 700; font-size: .8rem; color: #fff; background: #6c757d; }
.sup-avatar--luminate { background: linear-gradient(135deg, #55155f, #cc0166); }
.sup-avatar--scream { background: linear-gradient(135deg, #6e0d14, #c8141f); }
.sup-avatar--small { flex-basis: 26px; width: 26px; height: 26px; font-size: .65rem; }

.sup-thread { max-height: 62vh; overflow-y: auto; display: flex; flex-direction: column; gap: .6rem; padding: .25rem; }
.sup-msg { display: flex; gap: .5rem; max-width: 82%; align-items: flex-end; }
.sup-msg--customer { align-self: flex-start; }
.sup-msg--agent, .sup-msg--staff { align-self: flex-end; flex-direction: row-reverse; }
.sup-bubble { padding: .6rem .85rem; border-radius: 1rem; font-size: .9rem; line-height: 1.4; min-width: 0; }
.sup-msg--customer .sup-bubble { background: #f1f3f5; border: 1px solid var(--lum-line); border-bottom-left-radius: .25rem; }
.sup-msg--agent .sup-bubble { background: #fdf0f6; border: 1px solid #f3c6d8; border-bottom-right-radius: .25rem; }
.sup-msg--staff .sup-bubble { background: #e7f1ff; border: 1px solid #bcd6f7; border-bottom-right-radius: .25rem; }
.sup-meta { font-size: .72rem; color: var(--lum-muted); margin-bottom: .2rem; display: flex; gap: .4rem; align-items: center; }
.sup-msg--agent .sup-meta, .sup-msg--staff .sup-meta { justify-content: flex-end; }
.sup-text { white-space: normal; word-break: break-word; }
.sup-note { align-self: center; font-size: .75rem; color: var(--lum-muted); background: var(--lum-soft); border-radius: 999px; padding: .15rem .7rem; }
.sup-msg--note .sup-bubble { background: #fff8e1; border: 1px dashed #e6c76a; }
.sup-msg--note .sup-meta { color: #8a6d1d; }
.sup-icon-avatar--note { background: #f6c23e; color: #fff; }
.sup-help { display: grid; grid-template-columns: minmax(0, 1fr) auto minmax(0, 1fr); align-items: stretch; gap: .75rem; padding: .6rem .75rem; background: var(--lum-soft); border-radius: var(--lum-radius); }
.sup-help-group { display: flex; flex-direction: column; gap: .35rem; min-width: 0; }
.sup-help-label { font-size: .7rem; font-weight: 700; text-transform: uppercase; letter-spacing: .05em; color: var(--lum-muted); white-space: nowrap; }
.sup-help-or { align-self: center; font-size: .75rem; color: var(--lum-muted); font-style: italic; padding: 0 .25rem; }
.sup-help select.form-control { width: 100%; height: calc(1.5em + .5rem + 2px); }
.sup-help-buttons { display: flex; gap: .4rem; flex-wrap: wrap; }
.sup-help-buttons .btn { white-space: nowrap; }
@media (max-width: 767px) { .sup-help { grid-template-columns: 1fr; } .sup-help-or { justify-self: center; } }
.sup-looks-resolved { background: #e3f6ea; color: #1e7e34; border: 1px solid #b7e4c7; font-weight: 600; }
.sup-looks { display: flex; align-items: center; flex-wrap: wrap; gap: .75rem; padding: .6rem .85rem; border-radius: var(--lum-radius); background: #e3f6ea; border: 1px solid #b7e4c7; color: #155724; font-size: .9rem; }
.sup-quoted-toggle { display: inline-block; margin-top: .45rem; font-size: .75rem; color: var(--lum-muted); }
.sup-quoted-note { margin-top: .5rem; font-size: .78rem; font-weight: 600; color: #8a6d1d; background: #fff8e1; border-radius: .35rem; padding: .3rem .6rem; }
.sup-quoted-toggle:hover { color: var(--lum-ink); text-decoration: none; }
.sup-quoted { margin-top: .4rem; padding: .5rem .7rem; border-left: 3px solid var(--lum-line); color: #5f6b7a; font-size: .82rem; white-space: normal; word-break: break-word; max-height: 50vh; overflow: auto; }
.sup-atts { display: flex; flex-wrap: wrap; gap: .4rem; margin-top: .5rem; }
.sup-note .sup-atts { justify-content: center; }
.sup-att { display: inline-flex; align-items: center; gap: .3rem; font-size: .78rem; padding: .25rem .6rem; border-radius: .4rem; border: 1px solid var(--lum-line); background: #fff; color: var(--lum-ink); max-width: 100%; }
.sup-att:hover { text-decoration: none; border-color: var(--lum-muted); }
.sup-att--missing { color: var(--lum-muted); background: transparent; border-style: dashed; }
.sup-att--img { flex-direction: column; align-items: flex-start; padding: .3rem; }
.sup-att--img img { display: block; max-width: 220px; max-height: 160px; border-radius: .3rem; object-fit: cover; }
.sup-att--img span { font-size: .7rem; color: var(--lum-muted); max-width: 220px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.sup-icon-avatar { flex: 0 0 28px; width: 28px; height: 28px; border-radius: 50%; display: inline-flex; align-items: center; justify-content: center; font-size: .8rem; }
.sup-icon-avatar--customer { background: #dee2e6; color: #495057; }
.sup-icon-avatar--agent { background: #cc0166; color: #fff; }
.sup-icon-avatar--agent.scream { background: #c8141f; }
.sup-icon-avatar--staff { background: #2f6fd1; color: #fff; }
.sup-side { position: sticky; top: 1rem; }
.sup-reason { border-left: 4px solid #f6c23e; background: #fff8e6; border-radius: .5rem; padding: .6rem .8rem; font-size: .9rem; }
.sup-ai { display: flex; gap: .5rem; align-items: flex-start; font-size: .85rem; color: var(--lum-ink); }
.sup-reply textarea { resize: vertical; min-height: 120px; }
.sup-reply-foot { display: flex; flex-wrap: wrap; align-items: center; gap: .5rem; margin-top: .5rem; }
.sup-signoff { font-size: .78rem; color: var(--lum-muted); line-height: 1.25; }
.sup-actions .btn { text-align: left; }
@media (max-width: 991.98px) { .sup-side { position: static; } .sup-tabs--brand { margin-left: 0; } }
@media (max-width: 767.98px) { .sup-msg { max-width: 94%; } .sup-thread { max-height: 52vh; } .sup-row-time { margin-left: 0; width: 100%; } }